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Clubs

Clubs — Global Hospitality has consulted for many of the most exclusive clubs in North America—Platinum and Distinguished Clubs; country and golf clubs; and city, beach, and private dining clubs. Understanding club governance and operations and member-driven business models, as well as recognizing the importance of working with Boards and Volunteer Committees makes Global’s Los Angeles staff an ideal choice to find the perfect fit for your club. We have conducted many successful executive searches for numerous key positions specifically for private clubs, including: Managing Director, General Manager, Membership Director, Clubhouse Manager, Membership Director, Executive Chef and Sous Chef, Director of Catering, Operations Manager, Catering Manager, Director of Sales, and others.

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Campus Dining and Campus Services

Campus Dining and Campus Services — Global provides hands-on full-cycle recruitment and staffing services including sourcing, scheduling, facilitation of search committee meetings, interview logistics management, reference reports, and offer negotiation. 

Food service for universities, colleges, school districts, and institutions is a thriving, constantly evolving industry. Students today expect a variety of choices from their residential board plans and other student services. Working in partnership with your Human Resources Executives and Campus Search Committee, we can target potential candidates by region and size of budget and identify innovative, creative, and fiscally responsible leaders who will take your programs to a new level. 

Some of the key areas in which Global specializes in placing executives are: Auxiliary Services, Residential Dining, Housing, Catering, Retail, Bookstore, C-Store management, Vending, Facilities, Finance, Bakery Production Management, Laundry Management, Kitchen Management—in fact, any commercial services or operations management positions on your campus. We have developed a prolific network of highly skilled professionals at the Manager, Director, Executive Chef and Vice President levels. We have managed searches such as Campus Dining Director, Director of Residential Dining, Director of Auxiliary Services, Director of Retail Services, Catering Director, Facility Director, and Executive Chef.Students 

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Spas

Spas — We have successfully recruited  luxury spa personnel for many four- and five-star hotels and resorts. To maintain high prestige and occupancy levels,  a great resort or hotel spa is as essential to guest satisfaction as fine cuisine or a luxurious room.  

Types of Positions Available:

Spa Directors
A Spa Director at a top-quality resort or hotel will oversee many areas, such as staffing, training, product purchasing, merchandising, setting up a strong retail outlet, budgeting and forecasting. He or she may be asked to help market the spa, be knowledgeable about Internet advertising, and have Public Relations contacts. Spa Directors are often asked to help design new or additional spa areas and see the project through to opening. General Managers now work more closely than ever with their Spa Directors and often make them a part of the Executive Committee team.

Types of Spas We Work With:

Destination Spa
These spas offer overnight accommodations and programs that include exercise and nutrition classes, body treatments, mind-enrichment and stress-reduction activities, and feature spa cuisine.

Destination Resort Spa
These full-service spas are part of an overall menu of attractions. Destination resort spas are like “dessert” after a day of touring Wine Country or taking in the sights and shows in Las Vegas, for example.

Hotel/Resort with Spa
City hotels and/or resorts have found that adding a spa to their list of guest amenities greatly enhances their attractiveness and brings a big increase in rooms booked.

Health & Wellness Spa/ Medical Spa
These spas are often vacation destinations themselves for those who want to learn about living a healthier lifestyle and have a “life-changing experience” at a safe, reputable spa staffed with highly regarded professionals. The focus here is on changing lifestyle, diet, and exercise regimens. A Wellness or Medical spa may also offer cosmetic surgery with excellent, skilled after-care in a luxury spa environment.

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Food Services

Food Services — Global places top-level executives in every sector of the food service industry, including sports arenas, cultural institutions, theme parks, convention facilities, corporate catering, educational institutions, and airline catering.

We ensure that our clients across North America and the world are matched with the most ideal candidates. In managed services, where catering kitchens and banquet facilities can feed thousands of people, greater emphasis is placed on volume production experience, organizational skills, and budget management than in restaurant settings.

Some of the key positions for which we have made placements include: General Manager, Assistant General Manager, Director of Operations, Executive Chef, Sous Chef, Pastry Chef, Director of Catering, Food and Beverage Director, and Director of Technology. In larger operations, our recruiters have placed candidates in corporate management positions such as Vice Presidents and other senior management roles. 

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Casinos

Casinos — While Las Vegas might appear to be the epicenter of the casino universe in North America, there is a surprising diversity of settings for casinos throughout North America and the rest of the world—riverboat casinos, dockside casinos, tribal casinos, limited-stakes casinos, and racetrack casinos, in addition to the more commonly known land-based casinos. 

Casino management positions can have similar titles and responsibilities to hotel management positions, but there are differences in the types of customers, the particular scope of the food and beverage operations, and the inherent cultural differences between hotels as a place for respite and casinos as a place for entertainment and nightlife.

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Private Service

Private Service — The world of private service brings to mind working on splendid estates owned by the very wealthy. In reality, the settings can vary tremendously, from urban to more bucolic settings. The size and scope of the activities and amenities offered can rival those offered by small, ultra-chic hotels. Global Hospitality recruiters excel in serving clients with very particular, and sometimes very demanding, requirements. We pride ourselves on our ability to meet these requirements in the most thoroughly professional and confidential manner.

 Global has successfully recruited and placed the perfect candidates for positions including Estate Managers, Personal Chefs, Executive Housekeepers and Chief Engineers. 

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Senior Living

Senior Living  The  candidates we present for Senior Living positions such as Director or Manager can be trusted to lead and manage with the sensitivity and experience this market demands. Global Hospitality recruiters are skilled at finding candidates well versed in the science and art of senior markets. 

Senior living  residences generally provide hotel-style rooms and/or suites or apartments on a monthly basis for Independent Living and Assisted Living. In addition to safe, secure living accommodations, a full range of dining options, as well as recreational activities, physical fitness programs, field trips and medical care are provided for residents. Individuals with experience in the hospitality industry often find rewarding career opportunities in this field.

We place General Managers, Sales and Marketing Directors, all levels of Culinary Staff, Housekeeping Managers, Engineers and other key support positions.

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Food & Beverage Production

Food & Beverage Production — Food and beverage production companies that provide kitchen, bar, and retail stock for preparation and consumption are integral to the hospitality industry supply chain. 

Food and beverage production can be an attractive career move because the required skillsets may be transferable from other hospitality sectors or different industries altogether. 

F&B production roles we place range from C-suite and managerial to technical, operational, marketing, and financial. 

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Shame on you!

By Brian Marcus

If you don’t have a New Member Orientation conducted by YOU; the GM, shame on you! When Mrs. Smith dyes her hair in the locker room sink or Mr. Jones wears his flip flops into the lobby and when Mr. Davis stops you in the restaurant and asks what the Board of Directors is; all could have been prevented if you had a New Member Orientation.

For Clubs that do have a New Member Orientation, NMO (we love acronyms in the Club Business) have reported fewer rules violations, increased knowledge about the Club and better involvement in the Club. Why should you the GM do the orientation and not the Membership Manager? You are the boss and the Members should know that. You want the messaging on your terms and what is important to you will become important to them. Notwithstanding, have your senior department heads involved to cover their areas; for the same reasons.

What makes up a great NMO, well, we had a pretty great one at the last Club I worked for. The introduction, Club history, governance, the Board and Committee structure and how the Club works is a great way to start. We covered the House Rules and other “important to know” tidbits in the opening as well. A key takeaway is a takeaway; give them a thumb drive with the rules on it to take home. 

From there let them have some fun. Have your department heads present informational and marketing slides about their areas. What better than the F&B Director presenting the offerings in each of the restaurants, upcoming promotions or the Golf Superintendent talking about the turf and speed of play. The new Members will love it, become more informed and most importantly involved in their Club. Remember one of the best sources of new Members are new Members; it’s just like buying a new BMW. To punctuate the NMO we served GREAT nibbles, beer and wine for the evening sessions and breakfast bites and Bloody Marys’ and Mimosas for the morning sessions.

One of our very switched on restaurant managers came in for one evening session and offered anyone a complementary drink that came to his restaurant for dinner after the orientation…70% went upstairs. 

Go forward and orientate your new members. If you have had great feedback or results from your NMO I would love to hear about it; hit me up on email!

Brian Marcus is one of our executive recruiters specializing in private clubs and hospitality. Brian has over 10 years of club experience and 25 years of hotel, restaurant and F&B experience in numerous countries. For more information contact Brian at 626-836-1222 or brian@globalhospitality.com