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Shame on you!

By Brian Marcus If you don’t have a New Member Orientation conducted by YOU; the GM, shame on you! When Mrs. Smith dyes her hair in the locker room sink or Mr. Jones wears his flip flops into the lobby and when Mr. Davis stops you in the restaurant and asks what the Board of […]

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Get Engaged (Part II)

By Brian Marcus Last blog (link here) we covered Staff Engagement and the Divisional Forum. This blog takes another best practice that worked for me and put them into play to increase your staff’s engagement. An idea that my administrative assistance thought was nuts; Breaking Bread. A simple and old concept that we put into […]

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Get Engaged (part I)

By Brian Marcus Employee satisfaction means nothing anymore. It is just not enough to have satisfied or even very satisfied staff; everyone does! What separates you from the restaurant, fitness club or community golf course down the road from your Club? Your staff. So, if very satisfied staff is not good enough what is? Engaged […]

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Get read…

By Brian Marcus In our offices we see thousands of resumes; everything from the good to the bad to the ugly! So, what makes a good resume, is a cover letter important, does the font actually matter? Yes, it all does; not just to your resume but to the numerous resumes you read as a […]

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Scheduling a Millennial

By Brian Marcus I remember when I was just starting out in my career, every two weeks I would check the hand-written schedule with red cross out marks on it, hanging in the break room, to see what my short-term destiny would be. Boy have we come a long way! In a seminar at a […]

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Your Resume…Does It Have The Right Stuff?

By Eden Slegr, President, Global Hospitality, Inc. In the world of executive recruitment, a resume should make us want to get on the phone and call you! Every year we receive hundreds of resumes ranging from awful to excellent in terms of quality of presentation and content. As executive recruiters specializing in the hospitality industry […]

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Telephone Interview Tips

By Eden Slegr, President, Global Hospitality, Inc If you are actively job searching, be prepared for a phone interview at a moment’s notice! You never know when a recruiter or a networking contact might call and ask if you “have a few minutes to talk.” Employers often use telephone interviews as a way to recruit […]

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The Best Interview Tips

You’ve finally landed an interview with the company of your dreams!  Here’s how to make a great first impression! By Eden Slegr, President, Global Hospitality, Inc. Do some research!  Find out what the company is all about.  Just like with everything else these days, Google is your friend. Search the Internet for  basic information about […]

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What’s in a name?

We are all in the name business, it is the core of what makes a club a club. We all think that our staff use Member’s names on a regular basis; as they were trained and should. How impactful is the use of a name? On a flight I was on a few years ago, […]

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